Terms of Service

1. Agreement to Terms

By accessing or using Reynote, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Privacy and Data Protection

Your privacy is important to us. Our service involves processing sensitive relationship data and personal journal entries. We implement strict privacy controls and data protection measures:

• Your journal entries are private and can only be accessed by you and our AI system
• We use end-to-end encryption for all journal entries
• Our AI is programmed with strict privacy rules about how information can be used
• We never share raw journal entries between partners

3. Account Terms

When using Reynote:

• You must provide accurate and complete information when creating your account
• You are responsible for maintaining the security of your account credentials
• Each account is limited to one relationship connection at a time
• You may not use the service for any illegal or unauthorized purpose

4. Subscription and Payments

Reynote offers subscription-based access to its services:

• Subscription fees are charged on a monthly or annual basis
• When you subscribe, your partner gets automatic access to the service
• You may cancel your subscription at any time
• Refunds are handled in accordance with our refund policy

5. AI Usage and Limitations

Our AI relationship coach, Rey:

• Provides general relationship guidance and is not a substitute for professional counseling
• Analyzes journal entries to provide insights while maintaining privacy
• May have limitations and should not be relied upon for critical decisions
• Should not be used in crisis situations - seek professional help if needed

6. Modifications to Service

We reserve the right to modify or discontinue the service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

7. Contact Information

If you have any questions about these Terms, please contact us at support@reynote.com

8. Limitations of Liability

To the maximum extent permitted by law:

• Reynote and its AI coach Rey provide general relationship guidance only. We are not a substitute for professional counseling, therapy, or medical advice. We make no guarantees about relationship outcomes or improvements.
• You agree that your use of Reynote is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied.
• We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service, including but not limited to:
  • Relationship outcomes or changes
  • Emotional or psychological impact
  • Decisions made based on AI guidance
  • Loss of data or privacy breaches despite our security measures
  • Service interruptions or technical issues
  • Any actions taken by your partner based on the service
• Our total liability for any claims relating to the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.
• You agree to defend, indemnify, and hold harmless Reynote and its employees, contractors, and agents from any claims, damages, or costs (including reasonable attorneys' fees) arising from your use of the service or violation of these terms.
• Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

By using Reynote, you expressly understand and agree that your use of the service is at your own risk and that you are solely responsible for any impact on your relationship.